Make a product Guarantee Claim
We stand behind the quality of every product we supply. If you experience a fault with an item covered under the manufacturer’s guarantee, we’re here to help.
We stand behind the quality of every product we supply. If you experience a fault with an item covered under the manufacturer’s guarantee, we’re here to help.
What’s Covered
All products supplied by us are backed by a manufacturer’s guarantee.
This guarantee covers defects in materials or workmanship under normal use.
Claim Process
Submit a Claim using the form below.
We’ll assess the issue and confirm whether it’s covered under the manufacturer’s terms.
If approved, we’ll arrange for a replacement product to be supplied.
Installation Charges
Within 12 months of original installation:
Replacement products are fitted free of charge.
After 12 months:
We charge a small installation fee to fit the guaranteed replacement product.
This covers time, travel, and labour only—the product itself remains free under the guarantee.
What You’ll Need
Your original order or invoice number
A brief description of the fault
For a more Reliable Service, Call Paul on: