FAQ
Call us from 8am - 6pm closed weekends
“We have listed some of the most common questions here. If your question isn’t there, simply get in touch.”
“Most windows and doors can be repaired, but in extreme cases where they cannot be repaired or it is not cost-effective compared to a new window, we will recommend another company to you. We do not sell new windows and doors, so this is not a ploy to get a salesman into your home.”
“Absolutely! We offer a manufacturer’s guarantee on all supplied products and a labour guarantee for the same period. Locks, handles, and hinges carry a one-year guarantee, while replacement glass carries a five-year guarantee.”
“Our engineer will need space to work on both sides of the window or door. For windows, please remove items such as blinds, curtains, and ornaments from the window sill. Clear any obstructions around doors. Our engineer will use dust sheets to cover the floor around their working area.”
“Yes. We like to provide written quotes before we start any work. We may also send a copy of your invoice so you know how much everything will cost before we start. This way, we both know what work is being done and what the final price will be. If you add additional work, this will change the quoted/invoice price.”
“We only take deposits on items we need to specially order for you, such as replacement glass and non-standard parts. We don’t take deposits for off-the-shelf items such as window hinges and handles.”
“No. FENSA/Certass does not apply to replacement parts, even if you upgrade your glass to high-spec energy-saving glass. FENSA/Certass registrations are only required if you change the whole window, including the frame and glass, at the same time.”
“Because we are an honest, hard-working business that can fix your old double glazing, giving it years more life while saving you money. Our attention to detail and customer care are unmatched in the industry.”
“We offer a full range of uPVC window and door repairs, including replacing misted and broken glass, locks, hinges, and seals. We also provide conservatory repairs, including fixing leaks and damp issues.”
“Absolutely! Our reputation precedes us. Join the ranks of satisfied customers who have experienced the professional service offered by our business all along the Fylde Coast and beyond.”
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