Why do we need a Privacy Policy?
Our privacy policy lets you know what information is being collected, how it is being used and why.
Double Glazing Repairs is a double glazing repair company based in Fleetwood Lancashire.
We are private sole trading business
Double Glazing Repairs is committed to protecting your privacy.
What information do we collect and how is it collected?
When you complete one of our website forms we will collect basic information about you which includes but not limited to your name, postal address, email address, age and telephone numbers.
If you make a payment to us via our website, we will collect basic information which includes your name and email address and our external payment collection service namely PayPal will also collect your payment information, you can see privacy policy via their website. If you are purchasing an item from our shop, we will also collect your home address for delivery purposes only.
Unlike other websites the Double Glazing Repairs does not track your visit or collect any national formation about you.
What do we do with the information that you give us?
We will only use your information to complete and service your request, these request include a quotation or to complete your order.
We will use your information to process any payments or orders you have made, where applicable.
How long do we keep the information you give us?
If you place an order request through our business, we will keep your information on file for duration for the lifetime of the products guarantee but no more than 10 years.
We will keep information on any payments made to us in accordance with the law regarding financial record keeping. We will keep any other personal information you have shared with us for no longer than 90 days, unless you have explicitly consented to us contacting you further.
How do we share, store, protect and process your information?
We will not sell on your personal information to others. Your information will be securely stored and access restricted. We will only pass your information to one of our trusted employees to carry out a service request or quotation. Your personal information may be passed with your permission to our suppliers for delivery requests.
Quotations will be stored on file for one month before being deleted.
We may use service providers who provide IT and system administration services to process and store data, such as web hosting, email services and database storage. These providers are compliant with the General Data Protection Regulation (GDPR) and based in the EEA, in countries recognised as providing adequate data protection by The European Commission or are in the US but are part of the EU-US Privacy Shield Framework.
What are your rights?
In accordance with UK and European law under the General Data Protection Regulation (GDPR) you have the right to view, amend or delete any of the personal information that we hold about you.
Credit and the other Payment Card Information
Payment details, including name, surname, billing address and debit and credit card information, submitted to PANE PERFECT ("Payment Details") will be processed by our online payment provider PayPal who will process, store and transfer such information outside of the EU in accordance with its own privacy policy. Please note that the Double Glazing Repairs does not accept any responsibility or liability for Cyber Source's privacy policy. By submitting your Payment Details you consent to such transfer, storage and processing by PayPal. All payment transactions will be encrypted using SSL technology. Double Glazing Repairs and Paypal will take all steps reasonably necessary to ensure that your data is treated securely. Certain Payment Details will be retained by Double Glazing Repairs for administrative and legal purposes and will be treated in accordance with this Privacy Policy. These Payment Details will be stored on PayPal servers for approximately 6 months after the expiration of any purchased vouchers and thereafter the Payment Details will be deleted from the PayPal servers.
External Sites.
Double Glazing Repairs is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.
Cookies
A "cookie" is a small data text file that is placed in your browser and allows websites to recognize you each time you visit their site(customisation etc). Cookies themselves do not contain any personal information, and Double Glazing Repairs does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds.
Remember The Risks Whenever You Use The Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Double Glazing Repairs and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Double Glazing Repairs have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.
Please contact those vendors and others directly if you have any questions about their privacy policies.
If you have any queries regarding this information please contact us via our contact form
This document was last updated on September 8, 2024